CONTACT
At the time of consultation on our services via our contact form or email, Nuestra Montaña SAC consultation respond immediately and provide all information required.
Your data are recorded in our database and when you submit your inquiry, we will offer an option to subscribe to our newsletter.

PROGRAMS AND CONTRACTS
All our consultations are handled by our management business, which provides a PDF document, where we include the expected services from the international airport Jorge Chávez in Lima or the city of your choice in South America and Panama.
Our services include transfers, hotels, bus tickets and / or tickets to your chosen destination, hotels and all the logistics of expedition or journey.
This was confirmed previously.

Nuestra Montaña SAC, send a travel contract with the agreed budget and everything related to travel, also indicating the services are not included in the trip.
Before any expedition, Nuestra Montaña SAC and the customer must sign a service contract upon arrival to the city selected.

The contracts are legal and commercial nature, therefore, international customers can apply to our company a receipt. Are exempt from general sales tax.

LIFE INSURANCE
All clients must have life insurance and accident.

RESERVATIONS
To make a reservation for any of our services, you must pay 50% of the total agreed, one month before arrival on site of your choice.
For the trekking the Inca trail in Peru, includes 2 reservations months in advance throughout the year. Except in February it is closed for maintenance.
Reservations will be accepted only last moment whether it is paid the agreed amount.

PAYMENT AND DATA PROTECTION
All reservations can be canceled in cash or credit card is some cases.
They can also make payments through our bank account or through a money transfer.
Payments can be in Euros, U.S. Dollars or Peruvian soles.
In some programs, you may pay the difference in travel credit card upon arrival at the chosen site.
All data entering our database will be used only for statistical purposes.
The payment method is secure and against risk, because we do not store any information from your credit card.

CANCELLATIONS
Cancellations of travel, will be accepted until 15 days before arrival at the chosen site. Bank fees are deducted and expenses have been made so far.
For last minute cancellations, additional discounts apply, bank charges and costs actually incurred to date of cancellation.

REMEDIES AND RESPONSIBILITIES
Our Mount SAC not responsible for any mishap that may occur during your stay in the place chosen for the trip.
Any legal action or query, please write to our legal department.: web@nuestramontana.com